Terms and Conditions – Placing Orders

The following terms are acknowledged and accepted when placing an order on our site.

Product Availability

We make every effort to provide accurate information regarding our product availability. However, due to unforseen circumstances we may run short. In the event of such an occurance we will notify you via email. Substitutions will not be made without your approval prior to shipment. If no response if made to our email notification, the portion of your order affected will be canceled.

Live or highly perishable items can only ship to the United States. Any orders placed for such items to be shipped outside the USA will be canceled and the charges refunded, less any PayPal charges if the order payment was made through PayPal.

Product Guarantee

We guarantee all products that are shipped. Should there be an issue regarding a product received, please contact us immediately.

Non-Perishable Items

Any time a non-perishable item is unwanted, please contact us to make arrangements. We will only accept unopened and unused products. Once the product has been opened, this guarantee is voided. Return shipping is at the purchaser’s expense. There will be a 15% restocking fee on all returned goods. All monies due to the purchaser will be returned via a Gift Voucher and can be used on the next order.

Live or Perishable Items

All live animals are conditioned for shipping and fasted, which may delay shipment of your order. Further, when weather conditions are extreme shipment may be held until we feel the fish can survive the trip. Purchaser will be notified when such conditions exist.

We will ship live fish in a styrofoam lined box and include a heat pack at no extra charge, when needed. We guarantee the fish will arrive in live condition. Should this not be the case, please contact us by emailing a photo of the dead fish in their unopened plastic bags within 3-hours of the first delivery attempt. Failure to contact us within this time will void the guarantee. All guaranteed animals who arrive deceased will be replaced if the purchaser pays for the additional shipping cost; or a Gift Voucher will be issued for the item cost only.

Shipping and Delivery

Please see our Shipping and Delivery details at Delivery Terms. By placing an order you acknowledge your acceptance and understanding to these terms.

For any further information please email us at sa***@di*******.com.