Last Modified: December 1, 2023
All livestock must be prepared for shipping. Usually a minimum of 48 hours is required as we cannot feed the fish during their preparation. If fed, they will dirty the water which will cause high ammonia levels in the shipping bags and fish will become very sick.
We use UPS NEXT DAY AIR shipping for all livestock. Shipping price is a FLAT 52.99* anywhere in the Continental USA. Shipping for Tennessee and Kentukcy is a FLAT $32.99
Our shipping price includes boxes, packing and heat packs if needed. We never charge extra for any of these supplies. THERE IS A MINIMUM ORDER OF $50.00 (excluding shipping cost) for all fish orders (except pickups).
* Hawaii Shipments must furnish us with their import license and shipping is $20.00 additional
*Shipments to Alaska will also cost $20.00 additional (we will bill this seperately).
We guarantee delivery to the address given at the time of order. Should there be any errors in the shipping information all guarantees will be voided. Address must be valid for the carrier selected. For example, shipping to a post office box through UPS.
A non-refundable $25 interception fee will be charged for each package that requires a correction. We will use these funds to cover expenses incurred with the carrier to redirect a package while in transit. There are no guarantees that a package can be rerouted by the carrier, only that the attempt will be made.
Non-Delivery or Damaged in Transit
Should your package not be delivered or arrive in a damaged state, a claim will need to be filed with the carrier to recover the charges for the lost goods. We can only provide the tracking number the carrier has provided to us. All items arriving in unsatisfactory condition will be replaced so long as the additional shipping and handling charges are paid.
Live Arrival Guarantee
We guarantee Live Arrival of all fish shipped. At our discretion we will either replace or issue credit for any DOA. SHIPPING CHARGES ARE NOT INCLUDED. If we replace the fish, shipping charges for replacement must be paid by the customer. Our guarantee can only be extended to the point of first delivery attempt. We require a photograph showing the deceased animals in their unopened shipping bags within three hours of the first delivery attempt. Failure to contact us within this time frame or when delivery is made on a second or later attempt will void all guarantees. In addition any delay in delivery beyond our control will void our guarantee (Carrier Delays and Weather delays included). PHOTOS CAN BE EMAILED TO: firstname.lastname@example.org